Yanthrik allows your business to stay upbeat with the most current technology in every realm of your business. Be it Service Management, Enterprise IT Management, Customer Support or Asset Management – we have enterprise management systems and solutions to tackle every type of work IT challenge in diverse ecosystems.
ITSM:
IT Service Management (ITSM) covers all the essential elements of IT services ranging from planning, designing, developing, implementing, deployment, and support of IT Systems.
ITSM Software ensures appropriate implementation of technology, processes, and resources to provide better results. Proper implementation of micro focus ITSM Solutions boosts the quality and pace of service delivery to maximize customer satisfaction. ITSM Software provided by renowned ITSM Consulting companies also helps businesses to manage a wide range of business processes and services across the organization.
Incident Management
Seamlessly restore and provide immediate response to enterprise-wide incidents with the help of smart collaboration and intelligent routing.
Problem Management
Identify and fix the root cause of incidents with in-depth analysis of structured problems and by correlating problems. Eradicate recurring incidents and reduce the impact of unexpected disruptions by building in-built dashboards for service performance and configurations.
Change Management
Automate approval to accelerate changes at DevOps speed while maintaining control. Using our IT Service Management Tools, establish processes and practices that minimize disruptions to the IT service, compliance issues, and any other risks that may result from changes to critical systems.
Request Management
Setup processes for request management, approval, and tracking configuration of different hardware and software assets across the organization using built-in ITSM Tools.
Configuration Management Database (CMDB)
Facilitate world-class asset and configuration management to bridge the gap between IT processes and create a repository for all IT assets.
Knowledge Management
Modify, create and exchange service-related information within the organization. Amplify self-service rates for employees and customers and bolster agent productivity via contextual knowledge powered by machine learning.
What ITSM Can Do for You
As a company with top ITSM Software and ITSM Tools, we help you leverage the full potential of ServiceNow ITSM to ensure that IT services are performed in a manner that meets user and business needs. So, our IT Service Management Solutions also lead to some important market advantages:
Rapid Response
ITSM Solutions makes it easier for IT providers to respond efficiently, briskly and without disruption to unforeseen incidents, emerging opportunities, and competitive threats.
Better Productivity
An ITSM Software helps users do more work and the business to do more business by enabling better system performance, greater availability and fewer interruptions in service.
Lowered Costs
Through consistently speeding up the resolution of accidents, reducing injuries and issues, and even automatically avoiding or fixing problems, ITSM Software lets the organization get more value from IT resources at lower costs.
Exceed Service Goals
ITSM Services assist the organization in setting and meeting realistic service expectations, leading to greater transparency and improved user satisfaction.
Improved Compliance
ITSM Software can improve compliance and reduce risk by embedding compliance into IT service design, delivery, and management.
ITOM:
You are certainly on the right page. We have got you covered. IT operations departments need to identify and address challenges in the fast-moving digital world before enterprises and their customers feel the impact. By implementing ServiceNow’s ITOM solutions, your business can provision easy management and visibility into IT infrastructure, capacity management, cost-control activities, performance, security and asset availability.
1. Proactively identify and resolve infrastructure and applications performance and availability problems in a hybrid IT environment
2. Manage events smartly to define trends, prioritize key events and pace MTTR
3. Yanthrik’s ITOM services deliver the best-in-class ITOM for your business. Deployed over ServiceNow’s ITOM, you can now deal with tech outages in a constructive, reactive way – giving the IT teams greater visibility.
Expanding IT infrastructure and software landscape puts tremendous challenges on IT Operations Management Specialists to manage the growing catalog of services. The bottom-line however remains unchanged – Despite the number of tech systems added to help better operations, IT Operations Managers are responsible for ensuring that all systems and software are secure and are available for business use. And, that’s just where we like to help.
Network Infrastructure Management
For any business to run smoothly, it is imperative that the networking infrastructure of internal and external communications run flawlessly. Yanthrik experts can help you set up remote access networks, manage internal telecommunications systems, controlling contact with external servers through firewalls, and maintaining network safety.
Computer Operations & Help Desk
Handling IT operations involves managing help desk resources, such as emergency management, incident management and fulfillment of requests. With ServiceNow ITOM and operational management systems, tech teams can arrange and maintain data backups, transmit accident and network failure information to users, oversee the development and provision of user profiles and system access, and disaster recovery of IT services.
Server & Device Management
Easily administer network endpoints such as servers and devices, in addition to administering network infrastructure within the IT organization. Automate server management that supports business applications, including server maintenance, patching and upgrading with the help of ITOM automation. With ServiceNow ITOM businesses can automate provisioning IT assets (desktops, laptops, tablets, mobile phones, etc.) to users and ensure that applications have access to the storage space and infrastructure they need to function correctly.
IT Operations Management Capabilities
Visibility
Holistic view of the entire IT infrastructure, system, application & user experience. Gain 360-degree visibility of your IT footprints like physical, virtual, network, databases or any devices across public and private cloud environments. Comprehensive service mapping for a complete visualization of IT infrastructure to bridge the gap between business and IT application services.
Event Management
Intelligent and thorough monitoring and management of IT infrastructure from on-premise networks to cloud for accurate alerts on dynamic thresholds. Intelligent monitoring allows the management to make informed business decisions.
Cloud Management
Enhance agility, improve productivity, ensure better protection, and achieve competitive edge with end-to-end Multi-cloud and Hybrid ITOM solutions with DevOps.
Automation
Orchestrate IT & end user processes with intelligent automation and achieve unmatched productivity backed by 100% efficiency and a quick turnaround time.
Upgrade your IT Processes with Cutting-edge ITOM:
1. Monitor
Daily monitoring and enhancements to achieve better quality at lower costs while retaining stability
2. Maintain
Maintain the status quo to ensure the continuity of day-to-day operations and activities of the organizations
3. Resolve
Rapid application of operational skills for the diagnosis and resolution of any IT operational failures
ITBM:
With ServiceNow IT Business Management, you can handle programs, facilities, software, user demands, and processes efficiently while managing resources, increasing visibility, and driving quality improvement. Our IT Business Management Software is a linked range of solutions that go beyond applying technology. ITBM draws on our broad spectrum of expertise to help companies concentrate and optimize spend on people, processes, and technology to drive more business value.
Performance Analytics
Harness the power of data and turn on business metrics and benchmarks to perform better.
Demand Management
Streamline investments for new products and services with visibility that helps to track, manage, and forecast demand for products and services.
Resource Management
Gain visibility into resource work allocation and manage resource availability across projects to enable better planning and delegation of work.
Innovation Management
Centralize innovation. Capture, track, and act on user feedback from a single location. Encourage exchange of new and impactful ideas to improve employee engagement.
ITBM Capabilities:
1. Innovation Management
Never miss out on good ideas. Seamlessly capture valuable insights and ideas.
Demand Management
Manage, capture, and assess demands from various departments in a single location.
2. Resource Management
Implement effective and streamlined resource management for availability tracking, work allocation, and work tracking.
3. Project and Portfolio Management
Entire project lifecycle management across business portfolios and technologies.
4. Scenario Planning
Compare and simulate multiple investment scenarios and align it with the existing business strategy and portfolio.
5. Scaled Agile Framework
Combine strategic investments to scale work at minimum value.
6. Agile Development
Manage waterfall development or scrum to minimize backlog of tasks.
Application Portfolio Management
Drive application rationalization by aligning app portfolio to the most effective and appropriate architecture.
Business Outcomes:
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By establishing fruitful partnerships with CEOs and CIOs, IT Business Management Solutions helps shape the ongoing businesses and IT vision. ITBM Software makes deployment simpler by creating a sustainable development architecture system that is compatible with business needs.
Portfolio and Financial
Important to executing on the technology portfolio are the disciplines that govern financial and human capital. Governance, success assessment, planning and financing all help contribute to the ultimate aim of those functions with effective ITBM Solutions.
Demand Management
It is important that we are able to consistently capture and respond to incoming demand. ServiceNow’s ITBM defines and establishes reliable, nimble processes to help companies handle incoming requests for technology.
Product and Solution Delivery
This is the essence of ServiceNow’s IT Business Management — an approach that uses “fail-fast” creativity and nimble delivery of goods to produce the right technology at the right time, even as demand accelerates.
Services Management
All that IT Business Management Solutions do are based on performance, reliability, and durability in the technology setting. Businesses can easily take stock of how services are delivered while keeping a close track of spend and efficacy.
Talent and Partnerships
Perhaps the biggest shift for technology leaders, this is where a company reconciles technical advances with the underlying systemic shifts that surround it. With ServiceNow’s ITBM, you know where you are putting your next dollar and if it’s going to bring you the requisite ROI with respect to talent acquisition.
HRSD:
The key emphasis on delivering HR support is to maximize the employee experience to boost their happiness and make workers more effective and successful. Take a look at some of the benefits your HR department can enjoy with ServiceNow’s HRSD plan in place:
Increased Productivity
Dramatically reduce the volume of repeated employee requests that HR needs to file on a daily basis and drive self-service resolution to eliminate three-fourths of these requests. HR service management focuses on optimizing the resolution experience of the other 25 percent of requests that are upgraded to the HR service delivery team, using the extra time to focus on key strategic initiatives.
Automated Workflows
A modern HR service management system enables complex workflows that span several departments to be standardized and automated. Such solutions remove the need for manual processes such as cross-departmental telephone and email correspondence by automatically routing service requests to the correct departmental fulfillers such as protection, facilities, and IT to remove bottlenecks and improve service delivery and efficiency.
Enhanced Analytics
Today’s HR service management systems are now pre-built with on-demand analytics to provide HR with relevant operational data and help to improve transparency for HR operations. Such tools provide good analytics and the ability to calculate and track KPIs such as time-to-resolution. These metrics are important for understanding the impact and efficiency of your approach to managing HR services. Our HR Service Management program, with built-in analytics, would show a dramatic reduction in the time taken to satisfy requests, even as volume grows steadily with the number of requests.
Simplify Access
Boost employee satisfaction by helping employees to easily stay connected and get access to services via omnichannel mobile applications.
Improve Productivity
Use optimum resources to serve more employees by reducing repetitive tasks by automating workflows, case management, and machine learning.
Smooth Employee Transitions
Manage lifecycle events such as employee onboarding and departures across various departments. Embrace powerful employee workflows to gain 360-degree visibility.
Streamline Service Delivery
Achieve operational and superior HR Service Delivery and efficiency with comprehensive insights surrounding employee requests.
CSM:
Employ ServiceNow’s Customer Service Management to enhance service operations and customer engagement with digital workflows. Additionally, enhance customer resolution by bringing front, middle, and back offices together. Automate common requests with proactively address issues.
Bolster Efficiency with Better Connection
With Customer Service Management Software you can save time, improve accuracy, and enhance workflow by automating front-office business processes. Streamline resolution and intelligently route tasks to the most productive teams and employees.
Faster Resolution to Customer Issues
Identify customer pain points and send instant notifications to customers. Utilize our Customer Service Management Software to automate processes for faster analysis of trends in workflow and generate quick fixes for customer issues.
Empower Service Delivery with Self-service
Using ServiceNow’s CSM Solutions implement intelligent AI-powered chatbots to provide automated resolutions to common customer requests and bolster the productivity of agents with an intelligent workspace.
CSM Capabilities:
Case Management
Proper management of interactions, SLA, outsource service, and model account relationships.
Agent Workspace
Take agent productivity to the next level with single view, multitasking, and in-depth resolution.
Omni Channel
Deliver compelling user experience across all customer touchpoints ranging from smartphones , chats, laptops, to social media platforms.
Customer Central
Boost agent productivity by sharing internal and external customer data.
Self Service
Drive self-service from a well-integrated knowledge-driven portal, service catalogs, chatbots, and communities.
Virtual Agent
Boost consumer self-service experience with a chatbot powered by a well-driven conversational guide.
Knowledge Management
Provide immediate access to relevant knowledge for agents and customers.
Communities
Help employees to brainstorm and customers to get quicker resolutions by connecting them with their peers.
Field Service Management
Seamless management of workorders based on technician skills, availability, and inventory.
Proactive Customer Service Operations
Enhance customer experience by providing immediate resolutions. Monitor products and services to identify issues quickly and provide timely resolution.
Industry Data Models
Model households, business locations, accounts, contacts, and their relationships.
Customer Project Management
Bolster project management with one-stop view of the entire project lifecycle that empowers customers and agents to manage tasks efficiently.
CSM Mobile App
Seamless and efficient real-time customer case management with a modern mobile app.
Enhance Customer Experience
Deliver remarkable customer experience by providing an effective in-person customer service experience.
Outsourced Customer Service
Frictionless management of work routing, onboarding and data access for outsourced providers.
Surveys
Analyze and measure surveys for a better understanding of the customer’s voice.